Where do I write?
Topic | Where to write | Good to know |
Lessons, cancellations, substitutes, attendance, deductions, schedule, courses, profile changes | Chat (bottom-right corner of the platform) | Include the course name and the lesson date and time. |
Problem during or right before a lesson | Chat | Start your message with URGENT and the lesson time. |
Payments and invoices | Not paid after the 10th, need your payment earlier, your balance is below 100 EUR, or you want to change your payment method, address, name, tax or business details. See Salary & payments. | |
Rates | Book a 1-to-1 meeting: daria-1to1.youcanbook.me | |
Training and teaching advice | Chat | We pass it to our mentors. They reply within 2 working days. |
Students from Czechia, Slovakia, Hungary or Spain | Chat | We transfer you to the right regional caretaker. |
Recommending a new teacher | Candidates apply at apply.workable.com/fluentbe | |
Teaching another language | – | |
Students: payments, packages, bookings, their account | Students write to the office themselves. | |
Students: urgent problem right before or during a lesson | Phone: +48 22 307 11 71 | For students only. Teachers write in the chat. |
Check the articles first
Most questions are answered in our articles:
Topic | Article |
Cancelling, moving or replacing a lesson | |
Level, book, topic, course changes | |
Availability, days off, Google Calendar | |
Lesson statuses, attendance, closing a lesson | |
E-books | |
Technical problems | |
Your panel, profile and what students see | |
Salary and payments | |
Invoices | |
Bonuses and referrals | |
Deductions, illness, outages |
When we answer
We answer in the chat Monday to Friday, 8:00–16:00 (Polish time). Messages sent later are answered the next working day.
Get a faster answer: write everything in one message
the course or student name,
the lesson date and time,
what happened and what you need,
a screenshot, if something doesn’t work.
Message your students
All unread messages: click the bell icon in the top-right corner.
Messages in one course: open the course and click the Messages tab.
More about messages, reminders and shared files: see Course management.