1. Emergency & In-Lesson Support If you experience an urgent issue during or right before a lesson, use these instant channels:
In-Platform Support Chat (Intercom): Use the chat widget in the bottom-right corner for real-time technical and lesson assistance.
2. Contact Routing by Department
Topic / Department | Contact Channel | Key Notes |
Ongoing Lesson & Tech Support | In-platform Intercom Chat | Best for live class troubleshooting and immediate issues. |
Payments & Invoices | Payments are processed by the 10th of each month. If missing, reach out on the 11th. | |
Wage & Rate Inquiries | Book a 1-to-1 meeting via | |
Student Support (Payments, Bookings) | Direct students to email the office directly. | |
International Students (CZ / SK / HU / SP) | In-platform Intercom Chat | Ask in chat to transfer to the dedicated regional caretaker. |
Recruitment & Applications | Apply via | |
Pedagogical Advice & Training | In-platform Intercom Chat | Requests are forwarded to Mentors & Trainers (response within 2 working days). |
3. Copy-Paste Templates for Students
Send these ready-made messages via the platform chat when students ask about office or financial matters:
PL: "W sprawach płatności i rezerwacji skontaktuj się bezpośrednio z biurem: [email protected]"
ENG: "For payment and booking inquiries, please contact our office directly at [email protected]"
Contacting Students Outside the Classroom
You can communicate with your students outside the live session using two quick methods:
1. Unread Messages Overview (All Courses)
Click the bell icon in the top-right corner of the screen to access all unread student messages in one place.
2. Direct Course Chat
Go to the specific course view and click the "Messages" tab.
