Contact methods
Updated over a week ago

2 Ways to Connect: Reaching Students and Accessing Support

In the realm of education, communication stands as a cornerstone, facilitating both student-teacher interaction and access to support services. Let's explore two avenues supported at Fluentbe School: contacting students directly and reaching out to the office.

Reaching Students

Whether it's to convey important information or simply engage with students, effective communication is essential for teachers. Here's a step-by-step guide on how to reach students through the Fluentbe platform:

Locating the 'Courses' Tab and 'List' button

On the left side of the screen, the teacher can find various tabs. The one needed here is 'Courses' (number 1 in the screenshot below).

Navigating the list of courses

Here, the teacher can choose to display 10, 25, 50, or 100 courses in one list (number 2 in the screenshot below). If the teacher has many active courses, he/she can search by the student's name (number 3 in the screenshot below).

If the course is not on the first page and the teacher does not know the name of the student, move to the second page (number 4 in the screenshot below). There are many more filters, but we'll leave it for teachers to explore πŸ˜‰

Navigating and opening the 'messages' tab

After finding the proper course and with the course view now displayed find the 'messages' tab (number 5 in the screenshot)

Once clicked the chat between the student(s) and teacher will be displayed. At the bottom, there is a chatbox with the button 'send' (number 6 in the screenshot). On the left side, there is a tab where the teacher can find all documents, images, and links sent throughout the course (number 7 in the screenshot).

Every time the message is sent the student receives a push notification only if she/he uses the official 'Fluentbe' application on IOS and Android. If the student does not use the application after 24 hours of not responding to a message the system sends a notification.

Bell button

Teachers now have access to all unread messages in one place. They just need to click on the bell icon in the right upper corner of the screen (screenshot below)

They can access it from every place in your profile

Below is the typical view of this feature

Reaching the office

When teachers encounter issues or require assistance, accessing support services becomes paramount. Here's how to connect with the Fluentbe support team:

Navigating the button

To reach out to the office the teacher should log in to his account on the platform, then in the bottom right corner of the screen there will be a blue icon (number 1 in the screenshot)

The teacher does not need to be on the main page to open the chat with the office. It is helpful for the support members if the teacher opens the chat from the course/lesson view the problem is related to. Just like here πŸ‘‡

Clicking the button

After clicking on the icon 3 options will be displayed:

  • Main page (number 2 in the screenshot)

  • Messages (number 3 in the screenshot)

  • Help (number 4 in the screenshot)

The main page view

There are 2 options:

  • the button to open the chat with the office (number 5 in the screenshot)

  • the search bar to look for the needed article (number 6 in the screenshot)

The messages view

There the teacher sees the history of his messages sent to or by the office.

The teacher can open the message and start the conversation it will be recorded as the answer to the previous issue. If the problem is related to something else the teacher should choose to open a new conversation.

The Help view

There the teacher has access to the collection of all articles shared and prepared by the Fluentbe Support Team. On the first page, there are only 6 main collections displayed to not overwhelm the teacher with a huge number of articles. The articles are grouped and categorized in a way the teacher will not lose time finding them.

Sending your first message to the office

While contacting the support team the teacher should remember three things to always provide the team with:

  • the course name

  • brief description

  • a screenshot of the problem

The team will try to find a solution as quickly as possible

❗ The support itself contacts the student only in case of the teacher's inability to open the 'messages' in case of a technical problem during the lesson. ❗

In situations where internet access is limited, teachers can refer to offline resources provided within the platform.

Effective communication lies at the heart of successful teaching and learning experiences.

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