1. Why a Time Slot Might Be Blocked
If a student cannot book a lesson at a specific time, it is usually due to one of these common system constraints:
Google Calendar Sync Delay: Changes made in your external Google Calendar take up to 15 minutes to sync with the Fluentbe platform.
Busy Events in Google Calendar: Any event marked as "Busy" in your synced Google Calendar automatically blocks that time slot on Fluentbe.
Overlapping Bookings: The system automatically prevents double bookings if you already have another individual or group lesson scheduled at that exact time.
Student Monthly Limit Reached: Corporate students (indicated by a briefcase icon 💼 in their profile) often have strict monthly limits (e.g., maximum 5 or 10 lessons per month).
Exhausted Lesson Package: If a student has no active credits left, their lesson will show as "Pending" and will be automatically canceled by the system 24 hours before the class if payment is not completed.
2. How to Fix Google Calendar Sync Issues
If your blocked slots do not clear or your schedule is not updating correctly:
Go to your Profile Settings and disconnect your Google Calendar.
Wait 1 minute, then reconnect your Google Calendar.
Allow 15 minutes for the system to process the synchronization.
If old, canceled events still do not disappear after reconnecting twice, remove them manually from your Google Calendar view.
3. Resolving the "Previously Canceled Lesson" Booking Error
Lessons are automatically generated week-by-week based on your recurring schedule. If a lesson was previously canceled and you try to re-add it at the exact same time, the system may block the action.
The 5-Minute Fix: To rebook a previously canceled lesson, adjust the start time slightly set it 5 minutes earlier or 5 minutes later than the original time slot.
4. Copy-Paste Templates for Your Student
Use these ready-made messages to send to your student via the platform chat when they report booking issues:
Google Calendar / Availability delay:
PL: "Właśnie zaktualizowałem/am swój grafik. Odczekaj proszę około 15 minut, aby system zsynchronizował dostępne terminy."
ENG: "I have just updated my availability. Please wait about 15 minutes for the system to sync and show the open slots."
Student Package / Limit issue:
PL: "Wygląda na to, że Twój pakiet lekcji lub miesięczny limit został wyczerpany. Skontaktuj się z biurem ([email protected]), aby odnowić dostęp."
ENG: "It seems your lesson package or monthly limit has been reached. Please contact our office at [email protected] to renew your course credits."