⚠️ Important Notice:
More than 6 hours before class: You must request a substitute yourself directly in the system using the automated feature.
Less than 6 hours before class: Automated requests are locked. Contact support in the chat immediately so we can handle the cancellation for you.
Canceling or requesting a replacement (when no sub is found) with less than 12 hours' notice results in a financial deduction according to our Cancellation Policy.
1. How to Request a Replacement (>6 Hours Notice)
Navigate to the specific Group Course view on your teacher dashboard.
Click the "Find replacement" button in the top-right corner of the course panel.
Choose your replacement type:
Course Reassignment (Toggle ON): Permanently transfers the entire group to a new teacher for all remaining lessons.
Single Lesson Replacement (Toggle OFF): Requests a substitute for individual or selected upcoming dates only.
Select the specific lesson(s) from the dropdown menu and choose a reason for your request.
Click "Generate" and verify the lesson details in the popup window.
Click "Confirm". Ensure the green confirmation banner appears at the top of your screen ("Request successfully created...").
2. What Happens After Submitting?
Broadcast Offer: Substitution offers are sent to available teachers simultaneously on a "first come, first served" basis.
Dashboard Status: Lessons remain on your dashboard until a substitute accepts. You will receive an automated email as soon as the replacement is confirmed.
Failed Requests: If no substitute is found or the green banner does not appear, contact support via chat immediately.
3. Copy-Paste Templates for Your Students
Always inform your group in advance via the platform chat:
PL: "Cześć! Informuję, że najbliższe zajęcia ([Data]) poprowadzi lektor zastępczy. Do zobaczenia na kolejnej lekcji!"
ENG: "Hi everyone! Please note that a substitute teacher will conduct our next class on [Date]. See you in our next session!"