At Fluentbe, teachers may request a substitute in Group Courses. These are divided into two categories: Standard and Company Group Courses. Both adhere to a fixed schedule and must be conducted at their designated times.
Replacement requests can be submitted up to 6 hours prior to the class. If a replacement cannot be arranged, a deduction will be applied. Kindly refer to the Fluentbe Cancellation Policy.
Watch this video on How to request replacement or follow the steps below.
Navigate to the Group Course for which you need to request a replacement.
You can choose between two options:
Course reassignment – a new teacher will be assigned to the course.
Standard lesson replacement – just deselect the button shown in the image below.
Choose the lesson and specify the reason. Next, click Generate and verify that all information is accurate.
Once all details are verified, a green confirmation will appear. If it does not, the request will not be saved. In that case, please contact us.
Please be aware that repeated replacement requests may lead to reassignment to another teacher.